Aggression Management Training
Dealing Effectively with Conflicts and Aggression.
(specialized for special teams)
Program Includes:
Introduction to Aggression Management
Participants will learn the basic principles of aggression management, including recognizing early warning signs of aggressive behavior and the importance of managing aggression in a professional setting.
Causes of Aggression
The training highlights the psychological, social and environmental factors that can lead to aggressive behavior. Participants learn to identify and understand these triggers in order to take preventative measures.
De-Escalation Techniques
Participants will practice techniques to de-escalate potentially aggressive situations. This includes using verbal and non-verbal communication skills to calm the situation and ensure safety.
Self-Control & Self-Awareness
Training in self-control and increasing self-awareness to manage one’s own reactions to stress and aggression. This helps participants to remain professional and respond constructively under pressure.
Physical Security Techniques
Communication Skills
Participants develop skills to communicate effectively in stressful situations, with a focus on active listening, showing empathy and speaking assertively.
Legal & Ethical Considerations
Overview of the legal aspects and ethical considerations surrounding dealing with aggression and violence in the workplace.
Practical Exercises
Role plays and scenarios in which participants apply their aggression management skills. These exercises simulate realistic conflicts and aggressive confrontations.
Stress Management
Techniques to manage personal stress, which can help reduce aggression and promote a healthy work environment.
Closing & Reflection
A closing meeting where participants reflect on what they have learned and how they can apply the acquired skills to make their work environment safer and more supportive.
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